Terms of warranty, support and refund
Definition of warranty and main points
Today, paying attention to product quality is one of the most important duties of product distribution companies, and after-sales service is the guarantee of maintaining this quality. Considering the importance of this issue, Rayan Net Group emphasizes on superior services for its customers' families. In this regard, this company has a duty to respond to its customers as soon as possible, with accuracy and customer orientation, which is required for service work.Definition of license guarantee: the company is committed to fix or replace the customer's license in the event of a problem within a maximum of one working day at no cost, and if it is not handled within one working day, 100% of the amount paid by the customer will be returned to them.
Based on this, Ryan Net Company, which is responsible for the implementation of the guarantee, has defined the items covered by the guarantee and the violation of the guarantee as follows:
Warranty conditions and details:
1. Ryannet company undertakes to provide completely original licenses, with the conditions of use mentioned at the time of purchase and which can be inquired from Microsoft.
2. This company does not have any obligation regarding the compatibility of the license (software) with the client's device (hardware).
3. The conditions that remove the license from the warranty are:
a) Trying to install and activate more than the capacity on new hardware
b) Activation outside the rules and unprincipled in short time intervals
c) Using Microsoft license along with non-original (cracked) versions of Microsoft software without coordination and registration in the support department (there is no problem in using cracked versions of other companies' software)
4. If the customer's license activation problem is not resolved, the company is obliged to return 100% of the order amount to the customer's bank account within a maximum of one working day.
5. The user (customer) is responsible for maintaining the licenses assigned to the user, and if the user distributes the license to other persons, Ryannet will not be responsible for any problems that may arise.
6. All products are lifetime and their warranty is also lifetime. Meanwhile, free technical support for installation and activation is provided by the company by phone through the 284282 center.
7. The customer is obliged to provide order information or order number when receiving warranty and support
8. The delivered license will be tested and inquired upon the customer's request.
9. To receive support, customers can contact the support and response center at 021284282 every day, even on holidays, until 8:00 PM.
10. If possible, the customer should not use cracked and non-original versions of Microsoft products on the same system alongside the purchased original versions, and in case of installing and using cracked and non-original versions of any Microsoft product, he is obliged Before installation, contact the support department to get the necessary instructions to avoid problems with the original license.
11. The warranty period of Microsoft licenses is for life.
12. The software warranty includes the software license and does not include the customer's hardware or the use of the software.
Please ask for more complete information FAQ section And also Terms and conditions read the